Culture & Values

The Four Pillars of Customer Service at Nubank

Yuri Dantas, Head of Customer Excellence, talks about how we developed the standards that help our team in their routine work - Anticipate, Solve, Care, Empower.

07 Aug 20

Nubank’s real foundation: our culture and values

Learn more about the pillars that guide our work and ensure we all have the same focus: doing what is best for our customers.

09 Apr 20

How we are keeping Nubank’s culture alive while working from home

7 steps that helped us keep our teams connected and healthy in a home-office regime.

08 Apr 20

“We have the privilege of being able to help others go through this period”

Cristina Junqueira, cofounder of Nubank, talks about the role of fintechs during the pandemic, and how Nubank has been operating in this period.

23 Oct 19

What does Nubank culture have to do with customer focus?

The values of a company are essential to ensure excellent customer service.

04 Feb 19

Why we have a research plan at Nubank

Or how to build a clear vision of what you should be studying