ESG

Socio-environmental responsibility and governance matter

“We want to be remembered not only for the revolution we created, but for the way we got here.”

David Vélez, Founder and CEO of Nubank

We are committed to being carbon neutral forever

As a company, we must be aware of our impacts and our legacy on society and the environment.

We announced in September 23, 2020 that Nubank zeroed the carbon dioxide emissions of all its history.

We are the first financial institution in Brazil and in Mexico to do that.

Total emissions

That calculation considered all our emissions since the foundation of Nubank:

CO² emissions (in tons)

Gráfico detalhando a redução de dióxido de carbono em toneladas pelos anos Gráfico detalhando a redução de dióxido de carbono em toneladas pelos anos

100 percent of those emissions
were already offset

The importance
of being digital

Because we are digital and efficient, we cause less impact on the environment than traditional banks. Nevertheless, we want to minimize it as much as possible.

CO² emissions (in tons)
per million customers

Gráfico de CO2 1 Gráfico de CO2 2

Our consumption:
water, power, and waste

Having a large number of employees demands a certain degree of water and energy consumption, as well as waste generation – and we want to be transparent on this matter too.

Nubank ended 2019 with

2.398

employees

Our average water consumption was

8,83

Our average energy consumption was

0,97

MWh

Also, in 2019, we sent

84%

of the waste produced in our offices to recycling

Fee Stats

000.000.000.000

Ever since we were founded, we’ve saved billions of reais in abusive fees for our customers. That's money in people's pockets – and not in the banks' safes.

We serve 100 percent of Brazilian cities

Being able to reach so many places is vital in a country like Brazil, which has more than 46 million unbanked people.

Mapa do Brasil com todos os estados em roxo

Our impact in numbers

1

in every

4

Nubank customers had the first bank account or credit card of their lives with us

6,3

million

of our customers earn less than the minimum wage – and are traditionally excluded by the big banks

2,2

million

of Nubank customers are over 55 years old. 15% of them had never had a credit card before

78

million

of hours waiting in line were saved since Nubank was created

more than

700

thousand

Microentrepreneurs have been liberated from the bureaucracy and abusive fees of other business accounts since 2019

The importance of financial education

Talking about money is still taboo for the major part of the population. And we need to change that.

Nubank has financial education platforms to help people get more information and make better decisions on their money.

50

million people read our blog in 2020

More

1,4

million people subscribed to our newsletter

More

6,5

million people watched financial education videos on our YouTube channel in 2020

More

Our commitment to having a more diverse Nubank

Building strong and diverse teams has always been one of our pillars at Nubank. And we know that does not just happen: we must work every day towards creating a more plural and inclusive workplace.

56% of Nubank's leadership positions are currently occupied by people from underrepresented groups.

We are making some progress, but our work is still in the beginning.

We want to be one of the most diverse and inclusive companies in the world, where everyone feels welcome and valued.

Our vision for 2025

50% of women

Half of our employees will be women, leadership positions included

30% of black and brown people

About one third of Nubank employees will be people who identify as black and brown, and 22% of leadership positions will be occupied by them

Where we are today

Gender

58%

male

41%

female

1%

nonbinary

98,4%

cisgender

0,2%

transgender

1,4%

other

Sexual orientation

74%

heterosexual

15%

lesbian/gay

10%

bisexual

1%

other

Race and ethnicity

71%

white

23%

black and brown

5,7%

asian

0,5%

indigenous

We lead by example

One of our pillars at Nubank is that everyone who works here acts like an owner, regardless of their position. That starts with leadership: having a board of directors and an ethical and committed management team is essential to our mission.

Our policies

Learn about the policies and guidelines established to guide our solid and transparent governance.

Privacy Policy

We aim to end complexity. Therefore, we try to make our Privacy Policy as accessible as possible.

See more

Compliance Policy

We act in accordance with the regulations and laws applicable to our business, focused on always providing the best experience for our customers.

See more

Security Policy

We value our customers and understand how important cybersecurity is for them to enjoy our services with peace of mind.

See more

Contracts

Our contracts do not have asterisks or fine print. Access them here.

See more

Financial Statements

We want to make our results clear so that anyone can access them. Here you will find last year's financial statements.

See more

Ethics & Compliance

Nubankers' autonomy and freedom to create, improve and make mistakes are non-negotiable values ​​– and we have ethics as the starting point for them to do it.

See more

Open Data

Our contact information and history of conversion rates.

See more

Credit Information System

Questions and answers about Central Bank of Brazil's Credit Information System.

See more

Invoice Convention

You may access Nubank's Certificate of Registration here.

See more