The key role of customer-centricity in creating continuous improvement cycles and mechanisms to inspect metrics, processes, and incidents, thus engaging tech teams
The rank was published by the North American magazine Forbes. Since 2019, Nu has also been present among the best financial institutions in the world.
Marcelo Kopel, Nubank's CFO, comments on the financial statement for the first half of 2020 - a period when we focused on supporting our more than 26 million customers during the pandemic and ensuring the well-being of our employees.
Yuri Dantas, Head of Customer Excellence, talks about how we developed the standards that help our team in their routine work - Anticipate, Solve, Care, Empower.
The values of a company are essential to ensure excellent customer service.
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