customer focus

A hand holding a purple Nubank credit card to the blu sky. Nubank is elected by Forbes as the best financial institution in Brazil for the third consecutive year

Forbes: Nubank is elected the best financial institution in Brazil for the third consecutive year

The rank was published by the North American magazine Forbes. Since 2019, Nu has also been present among the best financial institutions in the world.

12 Sep 20

Nubank’s financial statement: twice as many customers and BRL 19 billion cash

Marcelo Kopel, Nubank's CFO, comments on the financial statement for the first half of 2020 - a period when we focused on supporting our more than 26 million customers during the pandemic and ensuring the well-being of our employees.

08 Sep 20

The Four Pillars of Customer Service at Nubank

Yuri Dantas, Head of Customer Excellence, talks about how we developed the standards that help our team in their routine work - Anticipate, Solve, Care, Empower.

23 Oct 19

What does Nubank culture have to do with customer focus?

The values of a company are essential to ensure excellent customer service.