customer focus

Nubank’s financial statement: twice as many customers and BRL 19 billion cash

Marcelo Kopel, Nubank's CFO, comments on the financial statement for the first half of 2020 - a period when we focused on supporting our more than 26 million customers during the pandemic and ensuring the well-being of our employees.

08 Sep 20

The Four Pillars of Customer Service at Nubank

Yuri Dantas, Head of Customer Excellence, talks about how we developed the standards that help our team in their routine work - Anticipate, Solve, Care, Empower.

23 Oct 19

What does Nubank culture have to do with customer focus?

The values of a company are essential to ensure excellent customer service.