customer service

Nubank employee sitting in an armchair in the Nubank office. She's working with her notebook on her lap, where you can see some stickers pasted on it.

From Customer Service to Software Engineer: how Nubank enabled me to make a career transition in 2 years

In 2019, I joined Nubank as a Customer Service Analyst. In two years, I entered the Technical Writing team. Discover how!

25 Oct 21

Nu Game Changers 2: humanized customer service and WOWs that made history

In the second episode of the web series about our teams, Nubankers share stories of outstanding service interactions.

08 Sep 20

The Four Pillars of Customer Service at Nubank

Yuri Dantas, Head of Customer Excellence, talks about how we developed the standards that help our team in their routine work - Anticipate, Solve, Care, Empower.

08 Sep 20

What is Nubank? A company that is always on the side of their customers

Get to know the essence, values, and history of the largest independent digital bank in the world.