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Written by: Raquel Rodarte and Danny Jozsef
Reviewed by: Tacio Lobo
Product Operations is a very strategic role for a company such as Nubank, that constantly challenges the status quo and aims to recreate financial products and services. They are key players who navigate from business strategy to project management, from risk assessment to cross-team alignment.
This role offers many opportunities for someone who is a generalist with strong business acumen, and who is able to navigate through various areas within and across teams.
As Nubank grows in its organizational complexity by tackling new segments, new products, and new geographies, the impact that Product Operations will have on the company will be even greater.
This article will delve into what it means to be an effective Product Operations at Nubank and why it is such an essential job in our organization.
What does Product Operations do at Nubank?
Product Operations is an emerging discipline designed to help product teams operate as effectively as possible. Product Operations usually work on a project-based approach, which makes the work broad and dynamic, touching different topics and working with different teams.
Projects vary from studying strategic approaches for new markets to improving customer experience operations, including working alongside a multidisciplinary squad focused on enhancing the usability of Nubank’s app.
Even though the work is broad, Product Operations is always focused on building a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting.
Scope of Work
The scope of Product Operations at Nubank is split into the following main blocks:
Expected Skills
The main skills we look for in a candidate that aims to become a Product Operations at Nubank are:
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What is the difference between a Product Operations (POps) and a Product Manager (PM)?
Despite having similar titles and working closely with one another, there are a few big differences between their roles:
Product Operations:
Product Managers:
Want to know who represents the client’s voice and develop the product’s marketing strategy? Check out the Product Marketing Manager role.
What our Product Operations say:
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